Amazingly Common Questions
From Ubiquity Web Hosting Wiki
On Our Operations
Where are Ubiquity's staff located?
Half of our support team is based in our office in Bloomington, Illinois - who are the people you talk to when you call in and see on live chat. The rest of our staff are on location between the facilities that we provide service in.
Where are Ubiquity's servers located?
In six places.
- Atlanta, Georgia
- Chicago, Illinois
- Dallas, Texas
- Los Angeles, California
- New York, New York (Manhattan)
- Seattle, Washington
We have details on every facility here: http://www.ubiquityservers.com/data-center/
Where is Ubiquity's headquarters located?
In Bloomington, Illinois.
Does Ubiquity outsource its tech support?
No.
What kind of hardware do you use?
Ubiquity uses Dell servers, APC power distribution, Cisco access switches, and a Foundry core network at our facilities. Some legacy systems on our overstock list are SuperMicro servers, and most Ubiquity VPS nodes now utilize Intel's Modular Server platform for redundancy and the ability to hot-swap components.
What are Ubiquity's hours?
Ubiquity end user and on-site technical support is available 24/7/365 via ticket, email, phone, and usually live chat. Ubiquity's sales department is available during regular business hours in Central Standard time (M-F 9 AM-6 PM CST), and most urgent sales requests can be handled by our support department if sales is unavailable.
Is Ubiquity a Reseller?
No. Ubiquity utilizes exclusively our own staff and equipment within private cages and suites inside of telecom hubs located around the country. Direct relationships with telecom carriers, ARIN, and software vendors are also kept and transparent via any of the databases and partner lists of the vendors mentioned on this website. Customer service is delivered from a centralized location at our Bloomington, Illinois offices - not by a string of random Internet hires, or outsourced to a 3rd party. You can resell for us though! See below for details.
How Long has Ubiquity been in Business?
Ubiquity Hosting Solutions began at the end of 2004. The brands of the Nobis Technology Group, parent company to Ubiquity, have been active since 2002.
What is the Nobis Technology Group?
Ubiquity Server Solutions is a brand of the Nobis Technology Group. This company is maintained by a panel of diversified internet services experts, including both original founders of Ubiquity who both remain active in carrying out the company's original vision.
What type of business entity is Ubiquity/Nobis?
The Nobis Technology Group is a privately held company and a registered LLC in the state of Illinois.
Is Ubiquity insured?
Yes, all of Ubiquity's operations are well insured.
How Many Servers does Ubiquity Maintain?
As of September 2008, Ubiquity has 1,000+ servers on our network.
On New Accounts
How to I sign up?
See Ordering Additional Services.
Can I host multiple domains?
All of our accounts, with the exception of the introductory shared hosting Cleveroy package, can host unlimited domains.
How long will it take to set up my hosting?
See How Long Will it Take to Setup My Hosting
What are my DNS servers?
How do I move my website?
See the Getting Started guide.
How will I be able to manage my website?
See the Getting Started guide for a taste of what you're in for.
Will you install a script for me?
You can install a long list of common PHP/MySQL scripts using Fantastico De Luxe. Some scripts not included in this list may be installed by our staff for a one-time $25 fee. Beyond this and the initial installation of a script, Ubiquity does not provide support any 3rd party applications.
Will you install modifications to my script?
No. We recommend http://www.rentacoder.com or similar services for any web development work.
How do I use / access email?
See Accessing Email / Configuring Email Clients.
